The whole request.
How do the employee’s circumstances and the demands of the job inform the accommodation review?
Reliance Matrix
ADA & accommodation services.
Service expertise. Independently demonstrated.
Reliance Matrix’s reported overall result in WTW’s independent ADA audit achieved its highest rating band—for the reviewed employer engagement.
Employee needs
Connected perspectives
Employer review
ADA ACCOMMODATION ADMINISTRATIONIndependent review by WTW · January 2026 report
01 / THE SERVICESOne request.
One request.
Connected perspectives.
Accommodation administration brings the person, the work, and the employer’s review into the same conversation.
THE PERSON
Start with the person. See the whole request.
Accommodation administration connects an employee’s request with the information an employer needs to consider it. The individual circumstances matter.
THE ADVISOR CONVERSATION
What information is relevant to the request—and what still needs clarification?
Illustrative service discussion—not a measured process, required sequence, or promise of an accommodation outcome.
02 / RELIANCE MATRIX’S AUDIT SUCCESSService expertise.
Service expertise.
Audit success.
Reliance Matrix’s reviewed ADA administration earned a result within WTW’s highest rating band.
WTW INDEPENDENT ADA AUDIT
Reliance Matrix achieved WTW’s highest rating band.
In WTW’s independent audit of ADA administration for an anonymous employer client, Reliance Matrix’s reported overall weighted result fell within the highest rating band—a strong result for the reviewed service engagement.
“Meets or exceeds industry standards and best practices.”WTW’s highest rating band
The review also identified improvement opportunities. Results reflect a defined claim sample and period—not a competitive ranking, a compliance certification, or a guarantee of future performance.
THE NEXT CONVERSATIONKeep the focus
Keep the focus
on what matters.
Service expectations worth exploring with your Reliance Matrix team.
The employer connection.
How are employer touchpoints and unresolved questions handled throughout a case?
Quality over time.
How do review practices, training, and follow-up support continuing attention to service quality?
THE CONTEXTA clear basis
A clear basis
for the story.
WTW independently reviewed Reliance Matrix’s ADA administration for an employer client. The reported overall result fell within WTW’s highest rating band, labeled “Meets or exceeds industry standards and best practices.” This supports a conversation about the reviewed administration—not a claim of competitive leadership.
The report dated January 14, 2026 covers a defined sample of client ADA claims reviewed in 2025. It is evidence about that engagement and period, not a certification of universal ADA compliance or a guarantee for another employer. The client remains anonymous.
Discuss how employee requests, clinical and work-focused perspectives, employer involvement, and follow-up fit together. WTW recommended holistic case reviews, employer touchpoints, additional training, and ongoing audits. The report does not establish completion of those recommendations.
TAKE THE SERVICE STORY WITH YOUPeople. Expertise.
People. Expertise.
Independent perspective.
Share the ADA accommodation story with your team or an employer.
04 / THE NUMBERS BEHIND THE SERVICEA closer look.
A closer look.
Evidence, in perspective.
A defined claim sample. A weighted result. An independent benchmark—not a promise about every case.
THE REVIEWED SAMPLE
ADA claims reviewed
Each mark represents one claim in the sample. The review reflects this employer engagement—not every claim Reliance Matrix administers.
THE REPORTED WEIGHTED RESULT
Overall audit score
Weighted score / 10090–100: highest rating band
Not a percentage of error-free claims or an ADA compliance rate. The trace reveals one reported result; it does not show improvement over time.
WHAT THE RESULT MEANS
Within WTW’s highest rating band.
“Meets or exceeds industry standards and best practices.”
The review also identified improvement opportunities. General observations were excluded from scoring and can affect employee experience. A strong result is not proof of flawless service, competitive leadership, or future performance.
- Claims incurred from
- December 1, 2024
- Audit week
- August 25, 2025
- Report date
- January 14, 2026
No sample end date is stated in the report. Source: WTW, ADA audit results / Reliance Matrix (client anonymized), January 14, 2026, pp. 5–6, 9–20.
05 / THE ADVISOR PERSPECTIVEMove the conversation
Move the conversation
from a result to the service.
For consultants, brokers, and employers, the independent review is a starting point. The next conversation is about the support an employer needs—and how accommodation administration is delivered.
A strong audit result does not eliminate opportunities to improve. WTW identified follow-up and consistency issues and recommended additional training and ongoing reviews.